Opodo offers you the best range of car hire companies in the world . F. Si l'un des passagers ne peut pas prouver qu'il est résident, son billet ne sera pas valide! Contracts for car rental booked through our site shall be with the relevant Travel Supplier and subject to their terms and conditions. You agree that you have 12 months from the date of your scheduled flight to write and ask us for a refund after which time you agree to forfeit any right to apply for tax refunds. Baggage Allowance: Please check your baggage allowance by visiting the airline’s website. Centauro Rent a Car is a company dedicated to the car hire sector with more than 45 years’ experience and with offices in the most popular tourist destinations in Southern Europe and Mediterranean coast: Spain, Balearic Islands, Portugal, Madeira, Italy, Sardinia, Sicily, mainland Greece and the Greek islands. Vacaciones eDreams, S.L. It can often take some time to obtain a visa, so you are advised to apply in plenty of time. booking as described in Section 3.1.1 above, TWENTY FIVE POUNDS (£25) per from the airlines most frequently booked on our website. Customers renting a vehicle for pick-up in any country outside the European Union (EU) must be an EU resident and must present a full, valid GB or EC/EEA licence. You will be subject to the terms and conditions of the low-cost airline. The Opodo website is designed to provide a fast, reliable and easy user experience: every search will help you find a great amount of useful information and options. London Calling. This may mean that you are charged for any luggage in excess of the lower limit on the flight which has the lower luggage limit. Des raisons personnelles m'empêche de partir et d'annuler mes billets et bien sûr je n'ai pris aucune assurance annulation et payer avec ma mastercard (classique, non gold) où il n'y a aucune assurance. Some information is stored in cache from time to time, and will only be verified with real time information at the time you confirm your booking. 4.4.2. If you have purchased a return ticket, the airline requires you to confirm your return flight booking at least 72 hours before travel. 1.3. If you are travelling into or out of the EU, or on an EU carrier, you may have rights which you can assert against the relevant airline in the event that your flight is cancelled, delayed or you are denied boarding. If you fail to cancel your booking prior to the pick-up time and do not collect the vehicle on the pick-up date, or if you fail to comply with the pick-up terms in accordance with the car supplier’s terms and conditions, most of the car rental providers reserve the right to make a ‘no show’ charge of up to 100% of the total value of the vehicle rental. The User hereby declares that he or she is an adult (at least 18 years of age) and has the legal capacity to be bound by this agreement and to use this Website in accordance with these T&Cs. When choosing direct debit as payment method Opodo reserves the right to retain possible refunds until receipt of payment is irrevocable. The images and information are provided to give a general 'feel' for the hotel. Opodo does not exercise any control over these Websites nor is it responsible for their content. You will be advised of any fee before you confirm your booking. 2.2 The term "Travel Supplier" includes as appropriate inter alia airlines, tour operators, package holiday suppliers, hotels, hotel chains and hotel aggregators, insurance suppliers and rental car suppliers. They are misleading. (a) In case of tickets issued by IATA airlines, these airlines require that the demand for refund is submitted and managed through the travel agency issuer. Download Book your hotel with free cancellation. 3.1.3. Whether you are planning your next family holiday, a business trip, city break or a romantic getaway, we have the right car for you. Prices are confirmed at the final step of the booking path at the point when you click Buy now', Make the reservation or similar, depending on product purchased. Any price increase must be paid for by you before the booking can be confirmed. Where you will pay later, for example a post-pay hotel booking, or Opodo receives the price from the airline in a currency other than sterling and converts it to sterling, the applicable exchange rate will be that applied by your card provider at the time of payment. The User shall not resell to third parties products or services purchased through this Website. Where you choose an alternative and it is more expensive than your original booking, you will be responsible for paying the difference. Opodo reserves the right to deny access to the Website at any time without notice. However, local variances may apply. 3.4.1. 2.1. Accordingly, we confirm which protection may apply to your booking in your booking confirmation email. This will be made payable to the person who made the original payment. 2.9 The electronic document by which your contract is formalised shall be filed in the Opodo records and may be accessed by you at any time upon request to Opodo. It can often take some time to obtain a visa, so you are advised to apply in plenty of time. 6.3 The limitation of liability of Opodo is in accordance with the current applicable legislation and particularly in terms of the sectorial regulations of travel agencies. Posez vos questions et parcourez les 3 200 000 messages actuellement en ligne. In relation to hotel and other accommodation the conditions set out in Annex 3 hereto shall apply, unless otherwise provided in the Travel Supplier terms and conditions. Some information is stored in cache from time to time, and will only be verified with real time information at the time you confirm your booking. These General Terms and Conditions, as well as any relation between Opodo and the User, shall be governed by the laws of Spain. Next, we will check that your booking has been correctly entered in the airline's booking system and that your payment can be correctly processed. Details of any stops will be given during your booking process and are clearly identified both on the Site and on your itinerary which will be sent to you when you make your booking. 3.3.3 Where you have purchased a fully refundable ticket that money will be refunded to you either by Opodo (less the £25 per person Opodo handling fee) or the airline as applicable. Our four leading online travel agency brands (eDreams, GO Voyages, Opodo, Travellink) and the metasearch engine Liligo - offer best travel deals. Images - While we endeavour to ensure that property images and descriptions of amenities and facilities displayed on Opodo are an accurate and up to date representation of the properties, we cannot guarantee this always to be the case as we obtain this information from our Travel Suppliers. Contracts for flights booked through our site shall be with the relevant Travel Supplier and subject to their terms and conditions. If your behaviour is inappropriate and/or causes offence, or damage to others, or risks damage to property belonging to others, we and/or our Travel Suppliers (eg airline staff) may cancel you booking, in which case our and our Travel Supplier's responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. *Registration as a seller of travel does not constitute approval by the state of California. If you wish to review the relevant Travel Supplier's terms, we refer you to the Conditions of Carriage page of our Website where the Travel Supplier's terms are available through a link. Each driver's full, valid driving licence, which they've held for at least 12 months (often 24). When payment is made in this way by us on your behalf, you will immediately receive a confirmed ticket issued by the operator of your flight. If you have any questions, please contact them directly. For example, a triple room in North America may consist of one double bed and one single bed or a double room in Austria may consist of two single beds. Tip #1: Purchase the Cancel for Any Reason Guarantee with your next ticket. Please read these Terms and Conditions before using Opodo's website (Website) and making any booking. This Website is available to all users (hereinafter referred to as the “User” or … Browse our accommodations in over 85,000 destinations. In relation to Flight bookings, please note that for itineraries built up of different routings and more than one fare base, there may be more than one set of fare rules. Please note if your flight includes more than one segment you may have different baggage allowances; this can even be the case when flying with the same airline if for instance one flight is international and the other is domestic. I will await next response from Opodo and update accordingly but this could be another six months of lies and incompetence. We never share anything without your permission. If you are advised of a date by which you can cancel and if applicable a cancellation fee then after this date if you cancel or do not show up, the full amount is payable. Taxes fluctuate in line with exchange rates. Notwithstanding the above, if You are a consumer who pays for the booking with a credit or debit card issued by a financial institution, which is established in the US, the eDreams subsidiary eDreams LLC will act as the collecting entity on behalf of eDreams and therefore it will be your agent in respect of your booking. If you elect to purchase Travel Insurance through Opodo website, your contract will be directly with the Travel Supplier, whose terms and conditions will apply to that insurance. It is your responsibility to collect that information. If you have a complaint relating to a Travel Supplier and/or hotel during your stay, please ensure that you officially log your complaint with the relevant Travel Supplier and/or hotel prior to your return. If you are travelling into or out of the EU, or on an EU carrier, you may have rights which you can assert against the relevant airline in the event that your flight is cancelled, delayed or you are denied boarding. If this occurs we will attempt to notify you within 48 hours of confirmation and organise a refund or arrange an alternative. Si c’est votre cas, alors vous êtes en droit de faire une demande de remboursement dans un délai de 5 heures. If there are any problems with your payment, we will contact you within 48 hours of your booking (or within 24 hours if you are travelling within 48 hours). Travel Agency Licence GC88MD. Stored travellers . Every EU country has its own rules about how much time you have to enforce your claim. If you wish to make an administrative claim to Opodo for any taxes that may be refundable, you must do so in writing within 12 months from the booking date to the following address: Vacaciones Edreams SL, address for correspondence purposes, Carrer de Bailén, 67-69, 08009 Barcelona, Spain. reason (including IATA refunds) as described at Sections 3.3.1 and 3.3.2 If you need to cancel one of the flights, it is possible to keep the other without incurring any additional charges. 6.5 Opodo and/or companies from the ODIGEO Group are not liable in the even there are deficiencies with reservations, confirmations and/or execution of any trips or services purchased through Opodo due to reasons of force majeure (including, but not limited to, political, economic, security or climatic disorder that affects safety). You may have separate credit card charges for each product, totalling the amount quoted for your package. When a booking is made the exchange rate will be fixed at that time and will apply to any amendments or cancellations to that item within the booking. (b) In case of tickets issued by non-IATA airlines or where payment for your flights has been taken directly by the airline, requests for refund should be made directly with the airline concerned but the refund service fee shall be due to Opodo entity. Because I had used a link from Trip Advisor, via Kayak, when I was sent tickets for the wrong dates and subsequently needed to question their web-booking system, I was unable to find the page on my browsing history and had to spend a lot of time and money trying to get through to someone to put it all right. The compilation (understood as the collection, arrangement and assembly) of all content of the Opodo Website is the exclusive property of Opodo and is protected by national and international industrial and intellectual regulations. Please note that any such frequent flyer or hotel loyalty programme is subject to the terms and conditions of the airline or hotel through which it is offered. You may not transfer any of your rights or obligations under these T&Cs without Opodo’s prior written consent. Téléchargez notre appli et faites le voyage de vos rêves ! These links are only used as informative references, without any valuation of the content, owners, services or products offered therein. Any charges for these additional services are not included in the price of your air ticket unless explicitly provided otherwise and must be paid to the airline directly. ), Opodo does not guarantee any such requests but will pass these requests on to the Travel Supplier/hotel. Book flights online with Opodo.com for the best deals Any queries or concerns relating to the product should be addressed to the Travel Supplier. Sorry, we were not able to access the requested page. If changes or cancellations are permitted, then please call Opodo to make the change. Opodo is one of the world’s biggest online travel agencies, offering an award-winning, one-stop-shop that caters to all your travelling needs. We accept no responsibility for customers who do not possess the correct documents. 2.6 After you confirm your booking, you will receive a confirmation email with a booking number. Opodo cannot be held responsible for non-compliance with these rules and regulations and strongly recommends that you check these details with your airline in advance of travel. The limitation of liability of Opodo is in accordance with the current applicable legislation and particularly in terms of the sectorial regulations of travel agencies. Please check that the information you've entered is correct or use another payment method. We cannot accept liability for the behaviour of others in your accommodation, or flight, or for any facilities/services withdrawn as a result of their action. When a booking is made the exchange rate will be fixed at that time and will apply to any amendments or cancellations to that item within the booking. Please note that our Travel Suppliers have their own rules and regulations with regard to loyalty cards. If you would like to bring a matter to our attention, please contact us at enquiriesuk@opodo.com. So, whether you are heading for a summer-time destination such as Barcelona or an off-the-beaten-track one such as Lasi, you will get the best prices with Opodo. 6.4. 6.1. It is your responsibility to ensure that there are sufficient funds available on the credit card to comply with the terms and conditions of your Travel Supplier. Please read these Terms and Conditions before using Opodo's website (Website) and making any booking. They asked me to call up Opodo to confirm the booking, when i called them they just gave a blunt answer that my tickets couldn't be confrmed but they never bothered to inform me either by mail or phone. These can be viewed before you complete your booking, by clicking on the Terms and Conditions link, upon request from our call centres and after booking on your confirmation email or on the low-cost airline's website. Exchange rates are determined by Opodo. All means of transportation are subject to weather conditions and the need for constant maintenance and the ability of passengers to check in on time. 3.4.1 Passport and visa regulations can change and you should therefore check with the relevant embassy well in advance of travel. We offer star ratings as a general guide. Reply. All of the content on the Opodo Website (including, but not limited to, trademarks, texts, graphics, logos, button icons, images, audio files and software) is owned by Opodo or its content providers and is protected by national and international industrial and intellectual property regulations. My Trips . J'ai acheté trois billets d'avion, via Opodo, pour un voyage en Amérique latine (Paris/Quito - Quito/Lima - Lima/Paris).Je devais partir ... assurance annulation et payer avec ma mastercard (classique, non gold) où il n'y a aucune assurance. 3.2.7 Opodo reserves the right to pass on any charges relating to card charge-backs. Further, you will be liable to reimburse us for any expenses we incur as a result of such termination. Opodo Customer Service Fail - always book direct with Airlines Sadly, This will be the last time I use Opodo. Hand luggage scanner . Opodo is not responsible for the costs of any transfers between airports or terminals that you may incur. Where you provide us with the details of your credit card or debit card to make your flight booking, you authorise us to use these details to make the flight booking on your behalf. Opodo may also charge additional service fees if you make a booking by phone or request changes or refunds. Browse our accommodations in over 85,000 destinations. In case you need to get in touch via phone, the UK call centre is available 24 hours a day, 7 days a week. If you are notified of any change to your travel arrangements directly by the Travel Supplier, it is your responsibility to act upon this information and update Us if the change will impact any other part of your travel arrangements. You will have to provide the necessary information to prove your residence. We are not responsible for any additional costs incurred and advise you to contact the relevant airline to add any additional services and verify charges. It is necessary for boarding the aircraft. It was OPODO’s booking form saying only put the first name versus put your first names! Should you require more information, please contact us. - If you have clicked on a link to get here, there is probably an error in the link In the event that you make any alteration to your booking (cancellation and/or modification), Opodo reserves the right to charge you a service fee of up to sixty euro (€60) to cover the administration costs incurred by Opodo. person and journey cancelled or modified, Processing a booking where the Your ability to cancel or modify a booked travel product or service, and the method for doing so, will depend on the specific airline's fare rules or other Travel Supplier's terms and conditions. If your booking is being paid for with a third party credit card we may require written authorisation to be provided by the card-holder. If some passengers are residents and others are not, you must book separately. Transfers: We are not responsible for any cost incurred for transfers between airports or terminals. Moreover, we hereby bring your attention to the fact that, due to the nature of travel products, it is possible that price changes occur between your booking and the effective payment and you will have to assume the cost of the selected products at the moment that you are making the effective payment. In the event that there is a charge back due to insufficient funds or to any other reasons that is caused by you, Opodo will charge a service fee of £25 and will provide you with instructions to make effective the payment of your booking. In the event that you make a change to your booking, please note that any current fare available on the Website is not relevant to the cost of making your change. Please note that the airline payment and payment to Opodo for any other products or Opodo charges may appear as separate transactions on your credit card statement. Those terms and conditions may not give rewards on all types of fare and class of service. Registered in Commercial Register of Madrid, Volume 36897, Sheet 121 Page M-660117. 3.2.2 The amount of the service fees depends on the products acquired. It is your responsibility to be in possession of a valid passport and, if appropriate, a visa. Book now! In relation to Hotel bookings the hotel's specific terms and conditions for cancellations and amendments are available online during the booking process and set out in your confirmation email Where you make a booking modification, it is your responsibility to ensure that it does not conflict with any other product or service you have purchased. You must notify us immediately if you change your email address or contact telephone number. Opodo does not exercise any control over these Websites nor is it responsible for their content. This scheme provides financial protection when you book certain flight-based holiday products should the travel company you book with go out of business. If the airline you are flying with is not listed, please consult the conditions directly on the airline’s website. 2.8 In the event that there is an error taking payment including but not limited to: your card failing (for example fraud tests or for insufficient funds), the card company or bank failing to process correctly you will be liable for the cost of your booking, and, additionally should we not be able to collect payment from you, you agree to assume our reasonable costs in pursuing you for such payments, including any fees we are charged by the card company and/or the bank and the amount of the booking together with interest at 3% above the bank of England's base rate until time of payment. However, please keep in mind that o ur technology and customer service process is designed to function best online. One of our agents will help you to complete your booking. Vacaciones eDreams, S.L. Information about Centauro Rent a Car company. In the event low-cost airlines are included in your flight search, we will search the low-cost airline database, and then if you choose to buy, we will process the booking on your behalf. Whether you’re looking for hotels, homes, or holiday rentals, you’ll always find the guaranteed lowest price. Opodo expressly warns the User that by using the Website to make a booking, he/she is concluding a contract with payment obligations. Up to 24 hours before your pick-up Book now Get €10* off your flight. If this occurs we will attempt to notify you within 48 hours of confirmation and organise a refund or arrange an alternative. Please note that Opodo is required to pass your card details to the relevant Travel Supplier for fulfilment of the booking. In addition, the majority of airlines reserve the right to make schedule changes and cancel confirmed bookings. IATA-accredited agent. It is your responsibility to ensure that there are sufficient funds available on the credit card to comply with the terms and conditions of your Travel Supplier. 3.5.2 Please note that you may be required to produce your booking number and/or confirmation email to the relevant Travel Supplier as evidence of your booking. GB. We act as intermediary in the purchase of Your air ticket. Images of room types do not necessarily represent the bed configuration of the room being purchased. I also agree to receiving communications by email, post, SMS or social media about my membership account, offers and news from Qatar Airways and Privilege Club, Privilege Club partner offers and market research from time to … 3.2.5 For some low-cost airline flights originating outside of the UK, we may receive prices from the airline in non-sterling (GBP) currency, which we then convert and display on the Website in GBP. 3.5.3 Opodo relies on the information that you provide as being accurate and therefore cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. Please be aware that this information is managed directly by the airlines, and it is important that you familiarise yourself with these policies while planning your trip. 3.3.2. The names of other products, services and companies mentioned in this document may be registered trademarks of their respective owners. Contracts for car rental booked through our site shall be with the relevant Travel Supplier and subject to their terms and conditions. - If you have clicked on a link to get here, there is probably an error in the link Next, we will check that your booking has been correctly entered in the airline's booking system and that your payment can be correctly processed. Opodo offre les meilleurs prix de vols, séjours et hôtels grâce à son comparateur. Please also note that a 'no-show' for a flight may result in your full ticket being cancelled by the airline and therefore may not be refundable. Opodo answered by saying: if the airline doesn’t refund they don’t either. These charges do not include any charges imposed directly by the Travel Supplier or hotel, including any difference in fare/room rate/rental rate. Opodo expressly warns the User that by using the Website to make a booking, he/she is concluding a contract with payment obligations. Opodo will automatically apply the prices with the corresponding discount for residents. Each destination has its own requirements as far as entry formalities, vaccinations, etc. To the extent legally permitted both parties are subject to the jurisdiction of the Courts of the city of London for any litigious issue arising from the existence, content and/or interpretation of these General Terms and Conditions or from any relation between Opodo and the User. 4.4.3. You should take health advice about your specific needs as early as possible prior to your departure. 4.4.4. Whether you’re looking for hotels, homes, or vacation rentals, you’ll always find the guaranteed best price. Any sums received by you in this respect constitute the full amount of your entitlement to compensation for all matters flowing from the carrier's actions and which fall within the scope of the Denied Boarding Regulations. Contracts for hotel and other accommodation booked through our site shall be with the relevant Travel Supplier and subject to their terms and conditions: We offer star ratings as a general guide. 3.5.2. We will not subsequently be liable to you for any losses you incur if Travel Suppliers are unable to fulfill your special assistance requirements. Für mich ist Opodo gestorben und ich werde auch jedem raten dieses Unternehmen zu meiden. You will have to provide the necessary information to prove your residence. Some jurisdictions may also require birth certificates for children under the age of 12. Check-in and check-out times will normally be displayed on your hotel booking confirmation email. Please contact the hotel directly to confirm the exact bed configuration before purchase if required. (c) Please note that a "no-show" for a flight may result in your full ticket being cancelled by the airline and therefore may not be refundable. Moi aussi je me suis fait arnaquer sur OPODO cette semaine. Starting from 30 hours before your flight's departure, save time with online check-in: choose your seat and receive your boarding pass. (c) We are subject to the governmental scheme for travel agents located in Madrid and as such are registered as a travel agent with the Government of Madrid under Registration Number CICMA 3682. The electronic document by which your contract is formalised shall be filed in the Opodo records and may be accessed by you at any time upon request to Opodo. Opodo will not be liable for any subsequent price increase as a result of payment failure. Once you have made your booking, it is stored electronically in the airline reservation system. eDreams LLC is a Delaware limited liability company, with business address at 3390 Mary Street Suite 116, Coconut Grove, Florida 33133, USA; it is registered as Seller of Travel in the following states: California CST2121263-50; Florida: ST38821; Iowa: 1293; Washington UBI: 603615148. You will NOT receive a physical ticket to present at the airport. eDreams LLC is a Delaware limited liability company, with business address at 3390 Mary Street Suite 116, Coconut Grove, Florida 33133, USA; it is registered as Seller of Travel in the following states: California CST2121263-50; Florida: ST38821; Iowa: 1293; Washington UBI: 603615148.